Multiuser DOS7 Gold FAQs

Q: What is the most current version of DOS 7 GOLD?
A: Version 7.22 R8, which was released in 04/1999.

Q: How can I update to the most current version?
A: Call our sales department at (800) 487-2243 to get pricing on updates. You can also email the sales department at sales@applica.com.

Q: If I need support, how do I know if I'm eligible for free support?
A: If your product has been purchased within the last 90 days, there is no charge for technical support for it.  If your warranty support has expired, and if you are not an active dealer (that is, have sold at least four new systems within the last twelve months), then your support time will be chargeable. In that case, the hourly charge is $150, billed in 15 minutes increments.  

Q: What is the largest hard disk DOS 7 GOLD supports?
A: The hard disk itself can be up to 4 gigabytes in size. The largest partition has to be 2,048 megabytes or less. This means if a 4 gigabyte hard disk is used, a minimum of 2 partitions of 2,048 megabytes or less must be created. Be sure to partition the hard disk using the FAT16 file system.

Q: Will DOS 7 GOLD support the new FAT32 file system in Windows 95/98?
A: No. If you have a computer with a FAT32 file system on the hard disk you will not be able to install DOS 7 GOLD. The solution is to delete the FAT32 partition and create a new partition using the FAT16 file system.
WARNING: Deleting the partition will wipe out all information from the hard disk. Be sure to backup any valuable information before deleting the partition.

Q: What is the maximum amount of RAM DOS 7 GOLD supports?
A: 256 megabytes of RAM is supported by Multiuser DOS GOLD.

Q: Does DOS 7 GOLD support PCI serial boards?
A: Yes, DOS 7 GOLD v7.22 R6 and greater support the following PCI boards:

Q: I moved my GOLD hard disk from an old computer to a new computer and the LOADER prompt no longer appears (LOADER prompt is an F1/F2, or Y/N prompt that appears on boot prior to any operating systems). Instead a 'MOVED OR MISSING IBMBIO.LDR' message appears during bootup and hitting ENTER to bypass this message brings the system directly into MS-DOS, what should I do?
A: Check the following:

  1. Verify the hard disk parameters from your old computer's CMOS match the hard disk parameters in the new computer's CMOS.
  2. Try reinstalling loader. Boot into MS-DOS and from a C prompt type:
    '\MDOS\LOADER LOADER.INI' (excluding the quotes).

Q: I moved my GOLD hard disk from my old computer to my new computer, when I choose YES to the LOADMDOS prompt (LOADMDOS is run under MS-DOS, prompts you for Y/N to load CDOS, and generally loads in the autoexec.bat), GOLD hangs, what should I do?
A:You have to run 'LOADMDOS INSTALL' to update your hardware information. When LOADMDOS is run it reads a file off the hard disk that contains information on all the hardware in the computer. This information file is created by 'LOADSYS INSTALL' so when you change the hard disk from one computer to another, this file needs to be updated to reflect the new hardware.

To run 'LOADMDOS INSTALL' and update the hardware file, follow these instructions:

  1. Insert the GOLD Startup floppy disk (install disk 1) and power on the computer.
  2. When a prompt appears on the screen to install or abort, choose abort.
  3. From the A prompt, type 'C:' and hit ENTER (excluding the quotes).
  4. From the C prompt, type '\MDOS\LOADMDOS INSTALL' (excluding the quotes) and hit ENTER.
  5. Press ENTER to update the hardware information.
  6. Remove the diskette from the floppy drive, reboot, and try booting into CDOS.

Q: Will Windows 95/98 run under DOS 7 GOLD?
A: No, you cannot run Windows 95/98 under DOS 7 GOLD. However, you can have Windows 95/98 installed on the same computer if you use the FAT16 file system. Be aware that when you boot into Windows 95/98 any terminals you have running off the machine will be inoperable.

Q: Will DOS 7 GOLD run under Windows 95/98?
A: No, see above.

Q: Can I run older versions of Windows under DOS 7 GOLD?
A: Only Windows v3.1. Windows for Workgroups and Windows v3.11 will not. You can run Windows v3.1 under DOS 7 GOLD in standard mode only! You're also limited to running standard mode applications. Enhanced mode applications will not run. Please see the DOS 7 GOLD Windows v3.1 setup sheet for more detailed instructions on running Windows v3.1 under DOS 7 GOLD.

Q: I'm having trouble getting remote access working under DOS 7 GOLD, what should I do?
A: Review our DOS 7 GOLD remote access setup sheet to verify everything is setup properly. If everything is setup according to that document, contact technical support at (650) 873-6240 or email the support department at support@conctrls.com to troubleshoot the problem.

Q: I'm having problems with CCITerm, what should I do?
A: Review our CCITerm FAQ