When troubleshooting CCITERM, it's important to first establish that it is setup with the correct communications parameters and using the proper serial port (COM1 or COM2). You will find that the bottom line of the main menu (the CCITERM status line) displays this information as well as other information - such as error counters - that we'll use to isolate the source of the problem.
First, the serial port that you selected in the CCITERM setup menu to connect with should say FOUND. If it does not, check the number of the COM port to which your cable is attached and compare it with the COM port selected in the CCITERM setup menu. They must match, and remember that CCITERM can only use COM1 or COM2 on your CCITERM computer. COM3 and COM4 are not currently supported.
If you are using CCITERM to dial in through a modem, the DCD signal listed at the bottom of your screen should say WAITING FOR DCD until the modem has connected and established the proper protocol.
If you are using CCITERM that is directly connected to the host computer, the status should say WAITING FOR NONE.
When choosing protocol for a CCITERM computer that is directly connected, remember that you can only choose those protocols whose signals display UP under the COMS utility. The cable must be attached for the correct signal information to be displayed.
Notice that in the lower right hand corner of the main cciterm screen there is a block called ERR. The figures underneath this block track receiver overruns, framing errors and parity errors. Any of these can cause file transfer to not work correctly.
When troubleshooting CCITERM and file transfers with it, it's helpful to always have the CCITERM status line displayed, even after the connect has occurred and you have gone online. You can accomplish this by invoking CCITERM with the DEBUG parameter, CCITERM /DEBUG.