Telephone Support is available Monday through Friday 9AM to 5PM at 650-728-9148

There is no charge for technical support for products under their 90 day warranty

All other technical support is chargeable at the rate of $150 per hour, billed in 15 minute segments. Unless previous billing arrangements have been made, we request payment by VISA or Mastercard.  

Can you find the answer you need among our Frequently Asked Questions?

Visit the FAQ page for a collection of Frequently Asked Questions on the installation and support of our products

Do you need more detail on configuring or troubleshooting key components?  

Visit the "One-Pagers" page for a collection of documents providing key information on the topics we most frequently receive support calls about, including setting up modems, troubleshooting remote access, and using remote support. Information on CCI, DRI, and Novell Multiuser Operating Systems is included here.

Do you need information on Y2K support on CCI products?

While the year 2000 is long past, we still get occasional calls about systems that were "patched together" for Y2K. Click here for details on the real deal...